At Goyalsons, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, our Returns & Refund Policy ensures a smooth process for exchanges or refunds.
**1. Eligibility for Returns
**
Items can be returned within 7–14 days of delivery (you can choose the exact duration).

Returned products must be:

Unused and in original condition

In original packaging with tags intact

Accompanied by proof of purchase (order confirmation or invoice)

Certain items (e.g., sale items, perishable goods, customized products) may not be eligible for returns.
**2. Process for Returns
**
Contact us at supplychain@goyalsons.com
with your order number and reason for return.

Our support team will provide return instructions.

Ship the product back to the address provided. (Return shipping charges may apply unless the product is defective or wrong.)
**3. Refunds**

Once we receive and inspect the returned product, we will notify you of approval or rejection.

If approved, your refund will be processed to the original payment method within 7–10 business days.

Shipping charges are non-refundable (unless the return is due to our error, such as a defective or incorrect product).
**4. Exchanges**

If you wish to exchange a product for a different size, color, or replacement item, please contact us.

Exchanges are subject to stock availability.
**5. Damaged or Defective Items**

If your item arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery with photos as proof.

We will arrange a replacement or issue a full refund, including shipping charges.
**6. Late or Missing Refunds
**
If you haven’t received your refund yet, first check with your bank or card provider.

If the issue persists after 10 business days, contact us at supplychain@goyalsons.com
**7. Contact Us
**
For any questions about returns or refunds, please contact:
📧 Email: supplychain@goyalsons.com

🌐 Website: https://goyalsons.com/